2. Department Contact Information

Customer Care Center

Customer Care Center

702-229-CARE (2273)


Office: 500 S Main St., Suite 110

Payment hours: Monday-Friday, 7:30 a.m. - 5:30 p.m. 

Call Center hours: Monday-Friday, 7 a.m. - 6 p.m.



If you need to make a payment for a city service or need a question answered, the Customer Care Center has you covered. Located in the former Parking office at 500 S. Main St., Suite 110, the Customer Care Center is open Monday through Friday from 7:30 a.m. to 5:30 p.m. for in-person visits. Don't want to travel downtown? You can call the Customer Care Center at 702-229-CARE (2273). On Saturday and Sunday the phone line will help you with automated options.